TERMS & CONDITIONS

1. General Information

These Terms and Conditions (“Terms”) govern the use of the website www.giojack.com (“Website”) and any purchases made through it. By accessing or using the Website, you fully accept these Terms.

The Website is operated by Gio Jack (“we”, “us”, “our”).

You may not use the Website if you do not accept these Terms.

2. Eligibility

To make purchases, you must be at least 18 years old. By using the Website, you declare that you are 18 or older.

3. Privacy

Use of the Website is subject to our Privacy Policy, which outlines how personal data is collected and processed. Please read it carefully before using the Website.

4. Product Availability

All products displayed on the Website are subject to availability.
We reserve the right to:

  • modify the assortment at any time,

  • limit quantities,

  • refuse or cancel orders that appear non-compliant or suspicious.

If a product becomes unavailable after purchase, you will be notified and refunded.

5. Prices and Information

Prices are shown in euros and include VAT unless otherwise specified.

We reserve the right to correct any errors in price, description, or availability.
In case of an obvious error:

  • the order may be cancelled,

  • you will be notified,

  • any paid amounts will be refunded.

6. Orders

Submitting an order constitutes a binding purchase proposal.
We may refuse or cancel orders at our sole discretion in case of:

  • inaccurate or incomplete information,

  • suspicious activity,

  • payment issues,

  • misuse of discounts or the Website.

An order is accepted only when we send an order confirmation email.

7. Shipping

Shipping methods, times and costs are indicated at checkout and/or in the relevant sections.
We are not responsible for delays caused by carriers.

8. Returns and Refunds

Our Return and Refund Policy applies to all purchases.
Returned items must be unused, undamaged and in their original condition.

9. Website Use

Users agree not to:

  • use the Website for fraudulent or harmful activities,

  • introduce viruses or malicious code,

  • attempt to access unauthorized areas.

10. Third-Party Links

The Website may contain links to external websites not operated by us.
We are not responsible for their content, policies or practices.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential damages, including loss of data, lost profits, business interruptions, or any other commercial damages.

  • Our total liability shall not exceed the amount paid for the purchase concerned.

The Website is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

12. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g. strikes, logistical disruptions, weather conditions, health emergencies, war, technical failures).

13. Governing Law

These Terms are governed by the laws of Italy.
EU consumers retain the mandatory protections provided by the law of their country of residence.

14. Dispute Resolution

If you have a concern or dispute, you agree to contact us first to attempt an informal resolution.
EU consumers may also use the official Online Dispute Resolution (ODR) platform.

15. Changes to the Terms

We may update or modify these Terms at any time.
Changes become effective upon publication on the Website.

Continued use of the Website constitutes acceptance of the updated Terms.

16. Contact Us

For any questions about these Terms, you may contact us at: