Refund policy
At GioJack, we want every customer to feel confident when purchasing from us. If you are not fully satisfied with your order, we’re here to help.
Return Period
You may request a return within 14 days of receiving your order.
Return Conditions
To qualify for a return:
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The item must be unused and unworn
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All original tags must be attached
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The item must be in its original packaging
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The item must be in the same condition it was received
Items that do not meet these conditions may not be eligible for a refund.
Refund Process
Once we receive the returned item and inspect it, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to your original method of payment within a few business days.
Shipping Fees
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
For any return requests, please contact: